Gurgaon, SaaS (Software as a Service) is the buzz word for contact center industry. Here IT infra resides in the cloud and communication solutions are deployed as service over the network. Being pioneers in IP Telephony & SMB contact center technology; Drishti-Soft started working on SAAS platform way back in 2006. Thus came into existence Ameyo-on-Cloud series. With concentrated industry focus, Drishti made major enhancements in their hosted contact center (HCC) solution and launched the latest version - Ameyo-on-Cloud 2.0.

At the heart of Ameyo-on-Cloud 2.0 are Drishtis patent pending technology innovations - DACX Component Service Framework & Ameyo Development Platform (ADP). These make Ameyo inherently multi-tier, multi-tenant and SaaS ready. Ameyo supports hosted, premise-based as well as hybrid deployment flexibilities. It provides powerful development tools that help build complex business applications at a fraction of time & cost as compared to legacy systems.

As Sachin Bhatia, VP, Business Development, Drishti elaborates - The superior architecture of Ameyo-on-Cloud platform provides a feature-rich all-in-one IP and Software based offering. With real-time response to business changes, it provides comprehensive solutions to Call Centers, in the most cost-effective a-la-carte and pay-as-you-go manner.

Ameyo-on-Cloud 2.0 eliminates heavy capex and liberates IT from redundant systems, maintenance and upgrades. On cloud services add sourcing options where enterprises can unify unlimited number of geographically distributed Call Centers as well as home agents. They can also replace legacy technology with a more powerful one at a lower IT budget.

Taking about significant enhancements made to the platform, Nayan Jain, CTO, Drishti says - We made optimizations at the server level to make Ameyo-on- Cloud 2.0 more persistent even over a public network. We redesigned and simplified user interfaces to inculcate ease-of-use at the base level. To reduce operational IT efforts, we enhanced Ameyo Control Panel (ACP) to support business logic and specific alarms/notifications.

Drishti is churning out futuristic innovations showing an aggressive market capture focus. Beyond SaaS, Ameyo platform is designed to extend to PaaS (Platform as a Service) model as well. ADP can be extended to partners and solution providers to enable them to build custom solutions & applications to be deployed in the same setup. This gives Drishti a beyond the future edge over competition.

Notes to Editor

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises. Their customers enjoy significant benefits in terms of increased efficiency, reduced operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishtis multi-award winning innovative solutions are powering millions of customer interactions across the globe.