Gurgaon, Indian BPO industry is slated to rise to 220-280 Billion USD by 2012 generating around 2 million direct jobs. This vast opportunity can be capitalized well by the Tier II & Tier III regions in India. Technology availability would help develop the ecosystem required for BPO industry to flourish. Drishti - a leading provider of communication technology introduces special product packaging for remote location call centers.
Lesser proximity from technologically developed cities becomes a drawback for Tier II & III regions. This creates a natural lag in the industry specific skill-set of the available manpower. For a contact center, overcoming language and accent barriers, getting trained supervisors & IT personnel and local support from the solution provider become key challenges. Drishtis contact center solutions aim to answer these problems. With cost-effective quality communication technology to offer, Drishti is powering a drive to help uplift the overall social infrastructure of these remote areas.
Recently Drishti became technology partners to Kladeo Technologies - a leading ITES company in Kerala running an international call center. Drishtis multi-award winning contact center suite - Ameyo provided them hassle-free IT & operations management. Agent workbench of Ameyo provides custom scripts and real-time information to the agents thereby assisting them in customer interactions. The GUI-based interfaces of Ameyo were easy to learn, operate and maintain since they require no programming knowledge. Ease-of-use thus solved the problem of skill-availability.
Drishtis focused approach towards technology solutions for Tier II & III cities reflects in deliberate manning and operating of more regional support hubs. To back them is their award-winning 24X7 Tech Support. This frees contact centers from IT hassles since they have experts available round the clock. For further support of the quality of operations, Ameyo provides strong supervision and quality analysis tools. Self-scoring tools are also available to the agents. A combined analysis of quality feedback and agent scoring helps the call center manager in diagnosing and re-training their manpower to ensure utmost service quality.
Such technology support from the solution provider can thereby play a crucial role in bringing more BPO business to remote areas. The employment opportunities created directly and indirectly by this industry can have an immense impact on the economic uplift of these regions.
Notes to Editor
About Drishti ( www.drishti-soft.com )
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishtis multi-award winning innovative solutions are powering millions of customer interactions across the globe.
