Dehradun, Himachal, It is a part of Spanco determined initiative to take BPOs to people rather than bringing people to BPOs. After having fairly large size operations in USA, UK, Middle East, Mumbai, Gurgoan and Kolkata, employing over 7500 people, Spanco is starting operations in Dehradun for one of the large telecom service provider, IDEA Cellular, for their UP (West) and UP (East) circles. The facility is equipped with state of art infrastructure and is built to meet the best of international standards. BPO operations of the Spanco Group are poised to grow from the current run rate of about Rs 250 Crores pa to Rs 500 Crores pa by the end of year 2010-11.
According to Mr Pravin Kumar, CEO, Spanco BPO, "Dehradun is ideally suited for providing call centre services in Northern India, as it offers a large pool of educated young population, speaking all north Indian languages including English, Hindi Punjabi and Himachali etc. It is a power surplus state & has ideal environment conditions for a BPO operation and is very well connected to all the major cities in North India including Delhi. With much lower attrition and operation costs as compared to the larger cities like Delhi, Noida or Gurgaon, it should be possible to provide high quality BPO service at optimal cost from Dehradun". While SPANCO BPO is starting with 250 seats operation in Dehradun, it expects to grow to about 1000 seats, within next 12 months.
Spanco BPO is one of the subsidiaries of SPANCO Ltd., an ISO 9001-2000 certified, public limited company listed on Bombay Stock Exchange. It is a focused player in the field of Information Technology Solutions & Services. Besides a large System Integration practice, it has large BPO operations in India, Middle-East- Qatar and Oman, UK and US, with over 7500 people working for BPO operations. Spanco maintains sharp focus on Telecom, BFSI and Government segments and is known to provide the latest and most flexible technological platforms.
Notes to Editor
About Spanco:
Spanco is an active player in the field of Information and Communication Technology (ICT) with dedicated System Integration and BPO arms besides strategic investments in the related field of ICT. Spanco is SEI CMM Level 3 and ISO 9001-2000 certified, and is IT / Telecom solutions and Services Company.
It has a dedicated System Integration (SI) unit which ranks amongst the top 5 in the country and caters to very large SI projects across Government and Telecom Service Provider space. Spanco Ltd. also has a formidable presence in the BPO space with four separate entities spanning Domestic, International (US and UK) and Middle East operations
About Spanco BPO:
While Spanco BPO has operations globally, it is a pioneer in identifying the potential of the domestic BPO business in India. Backed by its pioneering track record, Spanco has been present in the domestic BPO business segment since 2001, growing to a market leadership position in just seven years of this business portfolio. Post the demerger of domestic BPO business segment, two years ago Spanco has re-entered the domestic BPO segment to create a much bigger facility and has emerged even stronger.
Spancos domestic BPO operations are best placed to attain scale, competency, and with technology as the key competitive differentiator, are further poised to garner a substantial share of the strong opportunity pie in this segment.
