Chennai, Tamil Nadu, Acqueon Technologies announced today that Acqueon iQ has received the 2009 Product of the Year Award from Technology Marketing Corporations (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
Acqueon iQ is a Contact Center in a Box solution that offers a variety of services across inbound and outbound modules via voice, chat, e-mail, and SMS. Acqueon iQ has its own inbuilt PBX and SIP-based IVR platform.
With an explosive rise in remote contact instances, one of the major challenges organizations are facing today is providing consistent service across multiple channels like voice, chat, e-mail, and text. Acqueon iQs capability to help enterprises achieve FCR (First Contact Resolution) and create routing rules driven by customers, and not independent channels, enable enterprises to differentiate their customer service. says Baskar Subramanian, Chairman, Acqueon Technologies. Acqueon iQ not only helps customers interact but also build relationships. I would like to thank TMC for recognizing the capability and honoring it with the Product of the Year award for 2009. he adds
Acqueon iQ at a glance
- Acqueon iQ is a Contact Center in a Box
- Multi channel inbound & outbound (voice, chat, e-mail, sms)
- Multi modal (blended inbound & outbound)
- Multi tenant (create tenants for different businesses)
o Acqueon iQs main focus is to bridge the CIM-CRM gap. How does it do that?
o UQE (Universal Queuing Engine), a single queue for routing requests using common business rules across channels
o Integrated Web based agent desktop, view of requests across channels with an integrated view of the CRM
o Business parameters related reporting
I am pleased to honor Acqueon Technologies for its hard work and success. Acqueon iQ has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them, said Rich Tehrani, CEO, TMC. For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements, he added.
The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine,
For more information about the Customer Interaction Solutions 2009 Product of the Year Awards or any of the TMC media properties, please visit
Notes to Editor
About Acqueon Technologies
Acqueon Technologies Inc specializes in developing products and solutions for the Customer Interaction Management (CIM) industry.
These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to not just interact with their customers - but relate.
Acqueon products and solutions also offer a compelling Total Cost of Ownership (TCO), which is further enhanced by rapid deployment.
Acqueon products and solutions handle millions of transactions every day at multiple sites and are implemented across various verticals such as Banking, Insurance, Retail, Telecom, Healthcare, and Education among others, in over 17 countries.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.
About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMCs Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast\\\'s Top U.S. sites, placing TMCnet in the nations top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC
TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.
